What documents are needed to file a complaint?

• Description of the issue

• Rental agreement (contract signed at the rental desk)

• IBAN and BIC (in case a possible refund is approved)

Additionally, depending on the nature of the complaint:

• Credit card statement with said charges

• Receipt from a gas station

• Taxi receipt

• Any written notification from the car rental company

• Photos

• Invoice

• Phone call logs

• Flight tickets